From 30a9b194c58e4662c6990be2d29756bda023e32c Mon Sep 17 00:00:00 2001 From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com> Date: Mon, 1 Jun 2026 21:26:59 +0000 Subject: [PATCH 1/2] Updated mintlify pages - Updated docs.json Mintlify-Source: dashboard-editor --- docs.json | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs.json b/docs.json index d530c08a..5dd2aa80 100644 --- a/docs.json +++ b/docs.json @@ -437,7 +437,7 @@ ] }, { - "group": "Desk", + "group": "AI-native Helpdesk", "pages": [ "desk/introduction" ] From 30c2d18dc26000b732076e08d665b76d4f73d74e Mon Sep 17 00:00:00 2001 From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com> Date: Mon, 1 Jun 2026 21:30:25 +0000 Subject: [PATCH 2/2] Updated mintlify pages - Updated desk/introduction.mdx Mintlify-Source: dashboard-editor --- desk/introduction.mdx | 24 +++++++++++------------- 1 file changed, 11 insertions(+), 13 deletions(-) diff --git a/desk/introduction.mdx b/desk/introduction.mdx index 040bcdb4..7ab6c226 100644 --- a/desk/introduction.mdx +++ b/desk/introduction.mdx @@ -1,29 +1,27 @@ --- -title: Introduction to Botpress Desk -sidebarTitle: Introduction +title: "Introduction to our AI-native helpdesk" +sidebarTitle: "Introduction" --- -Botpress Desk is a **customer experience workspace for human-AI teams**. It combines a familiar interface with powerful AI-assisted tools, like: +Our AI-native helpdesk is a **customer experience workspace for human-AI teams**. It combines a familiar interface with powerful AI-assisted tools, like: +- Full ticket management +- Bespoke routing and analytics - Suggested answers to customer messages - Two-way translation - Copilot that refers to your knowledge bases - AI insights and knowledge gap reports - - Botpress Desk is currently available upon request for Team, Managed, and Enterprise customers. + + AI agents and human agents live in the same system — handoffs are seamless, context is never lost. -## What makes Botpress Desk different? +## What makes our AI helpdesk different? -Botpress Desk is a support workspace built for how real support teams operate: fast triage, clear context, and human oversight that stays part of the workflow. AI helps where it's reliable, and routes to an agent when judgment matters. +The Botpress AI helpdesk is a support workspace built for how real support teams operate: fast triage, clear context, and human oversight that stays part of the workflow. AI helps where it's reliable, and routes to an agent when judgment matters. ## Integrations -Botpress Desk is designed for gradual adoption. We'll help you import your existing customers and data from your existing support solution, like Intercom or Zendesk. +Our helpdesk is designed for gradual adoption. We'll help you import your existing customers and data from your existing support solution, like Intercom or Zendesk. -Then, all your customer interactions sync when you take actions on either platform, so there's no risk. +Then, all your customer interactions sync when you take actions on either platform, so there's no risk. \ No newline at end of file