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Copy file name to clipboardExpand all lines: src/assets/data/faq/index.js
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// LAYER5
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//
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{
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question:
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"Why do I need to authenticate my social account to use Meshery?",
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category: "Meshery",
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subcategory: "Authentication",
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answer: [
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"Create your account - avoid having to reconfigure Meshery each time you deploy it. When you use a social account to authenticate to Meshery, your environment configuration persists from session to session. Meshery sources from Mixer Prometheus adapter and uses Prometheus node-exporter.",
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"Rank your deployment - results of performance tests are anonymously collected using the Cloud Native Performance, so that Meshery may provide the public service of ranking the speed of your deployment against that of the rest of the world's users.",
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],
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link: "",
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linktext: "",
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},
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{
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question: "Why use Meshery?",
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category: "Meshery",
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subcategory: "General",
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answer: [
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"Meshery is an open source, vendor neutral project that facilitates testing across meshes.",
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"Other performance benchmark tools are not packaged into a mesh testing utility, but are only load-generators unto their own.",
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],
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link: "/projects/cloud-native-performance",
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linktext: "Cloud Native Performance",
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},
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{
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question:
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"I have already operating Kubernetes Clusters. Should I use Meshery?",
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category: "Meshery",
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subcategory: "General",
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answer: [
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"Yes, as a management plane, Meshery provides value in a number of ways post-adoption Kubernetes. For example, Meshery analyzes your deployments in evaluation of cloud native best practices and patterns, highlighting where you might be deviating.","Meshery performs deep discovery of your environment and currently running applications and infrastructure.",
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],
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link: "/cloud-native-management/meshery",
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linktext: "Meshery",
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},
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{
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question: "Is Meshery open source?",
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category: "Meshery",
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subcategory: "General",
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answer: [
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"Yes, Meshery is a Cloud Native Computing Foundation (CNCF) project and is licensed under Apache v2.",
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"As the cloud native management plane, Meshery is an extensible platform, offering multiple extension points within which users and partners can customize and extend Meshery's functionality.",
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],
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},
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{
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question: "Can I deploy Meshery / Kanvas on-premises?",
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category: "Meshery",
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subcategory: "Deployment",
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answer: [
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"Yes, Meshery, Kanvas, and Layer5 Cloud can be deployed on-premises in minutes using Helm charts.",
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"With a small number of manual steps, air-gapped deployments to run Meshery without internet access is also supported.",
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],
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},
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{
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question: "Where is Layer5 Cloud hosted; where is my data stored?",
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category: "Meshery",
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subcategory: "Deployment",
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answer: [
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"Layer5 Cloud is hosted on AWS and Equinix data centers in US-based regions. If you need to know more about the data storage and compliance, please reach out to us at hello@layer5.io",
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],
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},
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{
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question: "Is it possible to migrate from managed Layer5 Cloud to self-hosted Layer5 Cloud on-premises?",
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category: "Meshery",
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subcategory: "Deployment",
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answer: [
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"Yes, Meshery, Kanvas, and Layer5 Cloud can be deployed on-premises in minutes using Helm charts.",
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"A one-time export of your data can be requested as you transition from managed Layer5 Cloud to self-hosted Layer5 Cloud.",
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"With a small number of manual steps, air-gapped deployments to run Meshery without internet access is also supported.",
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],
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},
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{
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question: `What is the difference between Kanvas and the Cloud Native Playground?`,
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category: "Meshery",
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subcategory: "Kanvas",
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answer: [
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"The Cloud Native Playground (aka Meshery Playground) is a managed instance of Meshery that offers a sandbox environment in which half of Kanvas<sup>BETA</sup> functionality is enabled (Designer mode) and the other half of Kanvas<sup>BETA</sup> functionality is disabled (Visualizer mode).",
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"The sandbox environment is not connected to an active Kuberentes cluster, and as such, specific actions within Kanvas Designer are also disabled. Meshery and Kanvas are feature-rich, sophisticated management applications for cloud native infrastructure. To access their full set of capabilities, simply deploy your own copy of Meshery into the environment of your choosing.",
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],
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},
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{
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question: "Are designs that I create in the Meshery Playground saved or will I look any work that I do in the playground?",
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category: "Meshery",
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subcategory: "Kanvas",
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answer: [
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"All of the designs that you have created in the Meshery Playground are saved to your user account and will be available to you each time that you return to the Playground. The designs will also be available in your other Meshery deployments.",
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],
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},
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{
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question: "Can I deploy Meshery and its integrations on-premises?",
"Kanvas is available in beta today. Signup for Kanvas beta access and use Kanvas for free.",
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"Your request for early access will be processeed as quicky as possible but due to the large influx of program participation requests, it may take some time before system access is granted. In the meantime to help you familiarize with Meshery, the maintainers team will send you additional information about the early access program."
"Kanvas is cloud native collaboration tool for managing your infrastructure and applications. Kanvas has two modes: Visualizer for operating your actively running Kubernetes clusters and Designer for configuring your Kubernetes clusters and creating your creating your application deployments.",
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"Kanvas is in beta mode and you can ask for early access to try it out.",
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]
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},
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{
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question: "Can I deploy Meshery and its integrations on-premises?",
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category: "Meshery",
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{
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question: "What payment methods do you support?",
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category: "Billing",
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subcategory: "Payment Methods",
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answer: [
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"You can pay for Layer5 Team and Enterprise with a credit card or debit card. If you pay by credit card, billing receipts are available to Administrators for previous months under Billing History. For copies of your invoice, email Layer5 billing.",
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"Layer5 also offers invoicing (ACH or wire). If you pay by ACH or wire, invoices are emailed to the billing email addresses near the 10th business day of each month. If you need an additional copy, email Layer5 billing. Details on where to remit payment can be found on the invoice. To change your payment method, contact your Customer Success Manager."
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{
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question: "When does the billing cycle start and stop?",
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category: "Billing",
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subcategory: "Billing Cycle",
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answer: [
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"The billing cycle begins the first day of the subscription period.",
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"Layer5 meters the count of active users and systems under management on a daily basis. The billable count of users and elements under management is calculated at the end of the month using the maximum count (high water mark) of the lower 99 percent of usage for those days.",
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{
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question: "How do I view and manage my subscription?",
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category: "Billing",
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subcategory: "Account Management",
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answer: [
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"You can view your account's subscription, your other paid features and products, and your next billing date in your account's billing settings",
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],
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{
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question: "What happens if payment fails?",
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category: "Billing",
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subcategory: "Payment Issues",
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answer: [
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"After an initial failed payment, we apply a 14 day grace period on your account and attempt to process a payment each week. After three failed payments, paid features are locked.",
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],
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},
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{
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question: "How can I unlock my account after several failed transactions?",
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category: "Billing",
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subcategory: "Payment Issues",
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answer: [
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"You can unlock the paid features on your account and trigger a new payment attempt by updating the payment method on your account. To learn more about how to manage your payments, visit the Billing section of your Layer5 Cloud account.",
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