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Rename Helpdesk documentation group to AI-native Helpdesk #488

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Rename Helpdesk documentation group to AI-native Helpdesk #488

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30a9b19
Updated mintlify pages
mintlify[bot] Jun 1, 2026
30c2d18
Updated mintlify pages
mintlify[bot] Jun 1, 2026
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24 changes: 11 additions & 13 deletions desk/introduction.mdx
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@@ -1,29 +1,27 @@
---
title: Introduction to Botpress Desk
sidebarTitle: Introduction
title: "Introduction to our AI-native helpdesk"
sidebarTitle: "Introduction"
---

Botpress Desk is a **customer experience workspace for human-AI teams**. It combines a familiar interface with powerful AI-assisted tools, like:
Our AI-native helpdesk is a **customer experience workspace for human-AI teams**. It combines a familiar interface with powerful AI-assisted tools, like:

- Full ticket management
- Bespoke routing and analytics
- Suggested answers to customer messages
- Two-way translation
- Copilot that refers to your knowledge bases
- AI insights and knowledge gap reports

<Card
title="Try Botpress Desk"
href="https://botpress.com/contact-us?ref=docs"
cta="Contact our sales team to try Desk"
>
Botpress Desk is currently available upon request for <Badge size="sm" stroke color="green">Team</Badge>, <Badge size="sm" stroke color="purple">Managed</Badge>, and <Badge size="sm" stroke>Enterprise</Badge> customers.
<Card title="Try our AI-native helpdesk" href="https://desk.botpress.cloud/?ref=docs" cta="Try for free">
AI agents and human agents live in the same system — handoffs are seamless, context is never lost.
</Card>

## What makes Botpress Desk different?
## What makes our AI helpdesk different?

Botpress Desk is a support workspace built for how real support teams operate: fast triage, clear context, and human oversight that stays part of the workflow. AI helps where it's reliable, and routes to an agent when judgment matters.
The Botpress AI helpdesk is a support workspace built for how real support teams operate: fast triage, clear context, and human oversight that stays part of the workflow. AI helps where it's reliable, and routes to an agent when judgment matters.

## Integrations

Botpress Desk is designed for gradual adoption. We'll help you import your existing customers and data from your existing support solution, like Intercom or Zendesk.
Our helpdesk is designed for gradual adoption. We'll help you import your existing customers and data from your existing support solution, like Intercom or Zendesk.

Then, all your customer interactions sync when you take actions on either platform, so there's no risk.
Then, all your customer interactions sync when you take actions on either platform, so there's no risk.
2 changes: 1 addition & 1 deletion docs.json
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]
},
{
"group": "Desk",
"group": "AI-native Helpdesk",
"pages": [
"desk/introduction"
]
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