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docs: fix broken contact/support links - #571
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www.cometchat.com/contact and /support both return 404. Point them to the help center (help.cometchat.com/hc/en-us), matching the public SDK and UI Kit READMEs. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
ketanyekale
requested review from
jitvarpatil,
mathews-cometchat and
siva-cometchat
as code owners
October 20, 2026 15:39
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Requests for higher limits or access to premium features (badge count) go to /contact-sales, labelled 'the CometChat team'. Troubleshooting and integration links stay on help.cometchat.com, labelled 'CometChat Support'.
siva-cometchat
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Oct 20, 2026
jitvarpatil
approved these changes
Oct 20, 2026
jitvarpatil
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Approving — small, correct, and complete
✅ Verified
- The old links really are broken:
www.cometchat.com/contactand/supportboth return 404, and so does the non-wwwcometchat.com/contact. - Sales target works:
www.cometchat.com/contact-salesreturns 200. - Support target works in a real browser. Worth noting for anyone who re-checks with a script:
help.cometchat.com/hc/en-usreturns 403 tocurl, which looks like a dead link — but it loads normally in a browser (CometChat Help Center, with a Submit a request path). The 403 is bot protection, so "loads in a browser" was exactly the right test. - Nothing left behind:
mainhas 12 matches across URL variants (with/withoutwww, trailing slash, anchors, query strings) — matching the "12 places on 10 pages" in the description — and this branch has 0.
✅ The routing is the right call
- Sales for limits and premium features (moderation constraints, the badge-count premium note, the moderation API overview) — those readers need a commercial conversation.
- Support for troubleshooting and integration (the Flutter v5 guides and the five widget integration pages) — those readers need help, and the Help Center's request form is where that happens.
Sending a "raise my limit" reader to support, or a "my widget won't load" reader to sales, is the quiet way a link fix goes wrong; this split avoids both.
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Summary
www.cometchat.com/contactandwww.cometchat.com/supportboth return 404, and the docs link to them from 12 places on 10 pages. This PR sends each link to the right place based on what the reader needs:Sales —
https://www.cometchat.com/contact-sales, labelled "the CometChat team" (higher limits, premium features)Support —
https://help.cometchat.com/hc/en-us, labelled "CometChat Support" (troubleshooting, integration questions; same link the public SDK/UI Kit READMEs use)Links that already point to
/contact-salesare unchanged.Test plan
cometchat.com/contactor/supportlinks remain (git grep)/contact-salesreturns 200;help.cometchat.com/hc/en-usloads in a browser🤖 Generated with Claude Code